CA Wily CEM identifies and prioritizes performance problems by analyzing individual end-user
transactions in real-time, enabling rapid problem dispatch to the appropriate team for resolution.

CEM allows business and IT to understand and respond to the online experience of each end-user,
including the external customer, partner or employee.

• Detect and aggregate transaction errors and performance problems
• Prioritize incidents based on business impact
• Accurately identify the source of problem for quicker resolution
• Solve problems before they impact your users
• Establish, track and report on service level agreements (SLAs)

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CA Wily Introscope®

CA Wily Introscope features 24x7 monitoring, incident detection and notification, rapid triage, root-
cause analysis and historical data reporting.

Introscope monitors complex web applications in production environments 24x7, detects problems
before they affect customers and enables you to resolve these issues quickly and collaboratively.

• Gain deep visibility into web transactions
• Isolate application bottlenecks
• Create customized views into the infrastructure
• Manage SLAs, analyze trends, comply with governance initiatives and meet business objectives
• Diagnose change-related web application performance issues
• Track down memory leaks
• Enhance triage and diagnostics
• Leverage platform independent architecture

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Leading Government Organizations Manage
Their Next-Generation Applications with Wily

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for more information on CA Wily CEM and Introscope!