THE BUSINESS CHALLENGE

As a decade long technology supplier to HEB Grocery, RFD was requested to assist HEB in finding a solution to both the Help Desk and Inventory Tracking in support of the over 400 HEB store locations across Texas.

HEB approached RFD and River Run Software Corporation; both leaders in their fields of inventory/fixed assets and help desk solutions, to combine their software and know-how into a seamless solution that would provide end-to-end management of repair orders and inventory resources.

THE RFD DIFFERENCE

Along with the RFD Venice Inventory Management system, the River Run software was integrated provide an Enterprise Mobile Field Force Automation and Warehouse Inventory solution.

RFD provided HEB with an end-to-end solution that tracks inventory from the time the part is received at the depot loading dock through its life and history including reporting problems, scheduling repair orders, as well as tracking and managing warehouse inventory using wireless, hand-held devices. The mobile field repair teams would use the devices to query, update and transfer inventory to the central inventory database and to other technicians and stores.

NOW AND THE FUTURE

Implementing RFD’s solution has enabled HEB management to more effectively control resources, thus saving time and money in inventory and maximizing the mobile field workers time. HEB can now quickly locate needed parts to fulfill repair orders and support the operations of its grocery stores.  RFD continues to work closely with HEB to hone the wireless hand-held inventory system.