Customer Experience Manager
Real-Time Customer Transaction Visibility
For any organization, a key measure of success is how well customers are served. Business processes that enable customers, partners, and employees to complete business transactions successfully are the foundation for success. However, with the transition to web applications, more and more transactions are processed automatically online and business stakeholders can no longer rely on traditional sources—storefronts, customer service agents and sales representatives—to understand what the end-user is really experiencing.
To regain this visibility, leading organizations are turning to CA Wily Customer Experience Manager (CEM) to provide business managers and IT with visibility into the performance and quality of web-based, end-user transactions. By measuring performance from the high level business process down to the transaction component level for each individual end-user in real-time, you can immediately identify, prioritize and dispatch performance problems before additional users are affected and the business impact increases.
Learn about CEM Key Capabilities.
CEM provides real-time end-user transaction monitoring that spans across applications and infrastructure components. Its ability to monitor business transactions such as “Place Order” or “Pay Bill”, at the business process level with zero overhead enables IT to work collaboratively with business stakeholders and provide immediate and meaningful insight into the nature, severity and business impact transaction errors and performance problems have on end-users and the business.
CEM empowers your IT team to ensure superior end-user experience:
|
Whether they are external customers, suppliers, or employees, CEM creates actionable, fact-based information that allows you to optimize the experience for all end-users of your web-based applications. It ensures that your applications are fully serving their purpose—from the customer and business points of view.